Disputes and Chargebacks
At Aidefer, customer satisfaction is important to us. If you experience any issues with your order, our support team is here to help resolve them as quickly and fairly as possible. This policy explains the best way to get assistance with common order concerns.
Please Contact Us First
If you have any questions or concerns about your order, we recommend contacting our support team before contacting your bank or card issuer. In most cases, we can resolve issues faster through our support channels.
You can reach us through our Contact Page or by using the contact details below. Our team will work with you to review your order and provide the appropriate next steps.
Common Order Issues
Order Not Received
Please review the estimated delivery timelines listed in our Shipping Policy. If your order is past the estimated delivery timeframe, contact us and we will assist with tracking your shipment or arranging next steps.
Damaged or Incorrect Item
If your order arrives damaged or you received an incorrect item, please refer to our Returns & Refunds Policy and contact our support team with your order number and a photo of the item. We will review the issue and assist with a replacement or refund as outlined in our policy.
Requesting a Refund or Return
If you would like to request a return or refund, please follow the steps in our Returns & Refunds Policy. Our support team is available to help guide you through the process if needed.
Chargeback Guidance
We encourage customers to contact our support team first so we can review and resolve concerns directly whenever possible. Our goal is to provide clear policies and responsive support to help address issues in a timely manner.
If a chargeback is initiated through a bank or card issuer, the resolution process will follow the procedures set by the payment provider. This process may take longer than resolving the issue directly with our support team.
Support & Contact Information
For the fastest assistance with your order, please contact us directly:
Email: help@aidefer.shop
Phone: +1 (423) 689-0051
Address: 5104 Champions Circle, Franklin, TN 37064, United States
