Disputes & Chargebacks

Please Contact Us First

If you have any questions or concerns about your order, we recommend contacting our support team before contacting your bank or card issuer. In most cases, we can review the issue more directly through our support channels.

You can reach us through our Contact Page or by using the contact details shown on this page. Our team will work with you to review your order and provide the appropriate next steps.

Order Not Received

Please review the estimated delivery timelines listed in our Shipping Policy. If your order is past the estimated delivery timeframe, contact us and we will assist with tracking your shipment or arranging the appropriate next steps.

Damaged or Incorrect Item

If your order arrives damaged or you received an incorrect item, please review our Return & Refund Policy and contact our support team with your order number and a photo of the item. We will review the issue and assist with a replacement or refund as outlined in that policy.

Requesting a Refund or Return

If you would like to request a return or refund, please follow the steps in our Return & Refund Policy. Our support team is available to help guide you through the process if needed.

Chargeback Guidance

We encourage customers to contact our support team first so we can review and resolve concerns directly whenever possible. Our goal is to provide clear policies and responsive support to help address issues in a timely manner.

If a chargeback is initiated through a bank or card issuer, the resolution process will follow the procedures set by the payment provider. This process may take longer than resolving the issue directly with our support team.

Support & Contact Information

For the fastest assistance with your order, please contact us directly: