Shipping Policy

Shipping Destinations

Aidefer currently ships only to addresses within the 50 states of the United States, including Alaska and Hawaii.

We do not currently ship to:

• US territories
• International destinations
• APO, FPO, or DPO addresses
• Any destination outside the 50 states of the United States

Certain oversized, high-value, or freight-shipped products may have delivery restrictions or require special arrangements for Alaska, Hawaii, remote areas, or locations that cannot accommodate freight delivery.

Standard Shipping

Orders shipped through Standard Shipping are normally handled within 1–3 business days after payment has been successfully confirmed. Once dispatched, delivery normally takes an additional 4–7 business days, for a total estimated delivery time of approximately 5–10 business days.

Standard Shipping Cost

• Free on orders with a merchandise subtotal greater than $50.
• For orders of $50 or less, the charge is calculated at checkout.
• Taxes, discounts, gift cards, and other adjustments may affect the merchandise subtotal used for eligibility.

Expedited Shipping

Expedited Shipping is available for eligible products and delivery addresses for a flat charge of $19.99. Orders are normally handled within 1 business day and delivery normally takes an additional 3–4 business days, for approximately 4–5 business days total.

Certain oversized, freight-shipped, high-value, backordered, or specially handled products may not qualify. Expedited Shipping does not guarantee delivery on a particular date.

Order Processing

Orders are processed only on business days. Orders placed on weekends or federal holidays will begin processing on the next business day. A shipping-confirmation email will be sent after dispatch, with tracking information whenever available.

We may contact you to:

• Verify order or payment information
• Confirm the shipping address
• Coordinate a freight delivery
• Explain a product-specific shipping limitation
• Obtain information necessary to complete delivery

Delivery Estimates

All handling, transit, and total delivery times are estimates rather than guaranteed delivery dates.

Delivery may be delayed by:

• Severe weather
• Carrier network disruptions
• Federal holidays
• High seasonal volume
• Remote delivery locations
• Freight scheduling
• Incorrect shipping information
• Unsuccessful delivery attempts
• Events outside Aidefer’s reasonable control

Shipping Carriers

Depending on size, weight, value, shipping method, and destination, Aidefer may use UPS, FedEx, USPS, HaulSwitch, qualified freight or trucking carriers, or other established delivery providers.

Aidefer selects the carrier and service level based on shipment requirements and cannot guarantee that a customer-requested carrier will be used.

Order Tracking

Once your order has shipped, you will receive tracking information whenever available. You may also check your shipment through the Track Your Order section.

Carrier tracking may take up to 24–48 hours to begin displaying movement. Freight tracking may operate differently from standard parcel tracking.

High-Value and Freight Deliveries

Certain espresso machines, commercial coffee equipment, and other large, heavy, or high-value products may ship through a freight or trucking carrier. The carrier may contact you to arrange a delivery appointment.

Unless expressly stated otherwise, freight delivery does not include:

• Inside delivery
• Product placement
• Installation or assembly
• Connection to plumbing or electrical systems
• Removal of packaging
• Removal of an existing appliance
• White-glove delivery

Inspecting Your Delivery

Please inspect your package as soon as it arrives. For freight or oversized deliveries, inspect the exterior packaging for visible damage before accepting the shipment whenever reasonably possible.

If you notice visible damage:

1. Ask the carrier to record the damage on the delivery receipt.
2. Take clear photographs.
3. Keep the original packaging and shipping materials.
4. Contact Aidefer promptly with your order number and a description of the damage.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate delivery information. If you notice an error, contact us immediately. We will make reasonable efforts to correct it before shipment, but changes cannot be guaranteed once processing or dispatch has begun.

Aidefer is not responsible for delays, failed deliveries, returned packages, lost shipments, or additional carrier charges caused by incorrect or incomplete information supplied by the customer.

Order Cancellations and Modifications

If you need to cancel or modify an order, contact us as soon as possible at Support@aidefer.shop.

Orders may be canceled for a full refund if they have not shipped or been committed to shipment. Once shipped, the order can no longer be canceled or modified. After delivery, eligible products may be returned under our Return & Refund Policy.

Lost, Delayed, or Missing Shipments

If tracking shows no movement for an extended period, the order is past its estimated delivery timeframe, or the carrier marks it delivered but you cannot locate it:

1. Check the delivery location and surrounding property.
2. Ask household members, neighbors, reception staff, or building management.
3. Review tracking notes.
4. Contact the carrier when appropriate.
5. Contact Aidefer if you still need assistance.

Carrier investigations may require additional time.

Questions About Shipping

If you have questions about an order, shipping method, tracking information, delivery restriction, or freight arrangement, please contact us: