Return & Refund Policy

30-Day Return Window

You may request a return within 30 calendar days from the date of purchase.

Eligible return reasons include:

• Change of mind
• Incorrect product ordered
• Product no longer needed
• Product does not meet your expectations
• Incorrect item received
• Product arrived damaged
• Manufacturing defect
• Another eligible return reason

We may ask for a return reason for processing, product-improvement, or quality-control purposes, but the reason will not affect an otherwise eligible return.

Return Eligibility

To qualify for a return, the espresso machine or other equipment must be returned with:

• Original manufacturer packaging
• Original box and protective inserts
• All accessories and components
• Portafilters, baskets, water tanks, drip trays, and other included parts
• Power cables and detachable connections
• Product manuals and documentation
• Promotional or complimentary items included with the purchase

Please do not send an item back without first receiving return authorization and instructions from our customer-support team.

Free Returns

Aidefer provides free return shipping on all approved and eligible returns requested within the 30-day return window.

Eligible returns have:

• No standard return-shipping charge
• No restocking fee
• No return-processing fee

Aidefer will provide a prepaid return label or arrange an appropriate freight return for an approved return.

0% Restocking Fee

Aidefer does not charge a restocking fee on eligible returns. If your return meets the conditions of this policy, no percentage-based restocking fee or standard return-handling fee will be deducted from your refund.

Original Packaging Requirement

Espresso machines, coffee grinders, brewers, and other coffee equipment must be returned in their original manufacturer packaging.

Please keep the original box, protective foam, inserts, bags, accessories, manuals, and other packaging materials until you are certain that you intend to keep the product.

Preparing and Repackaging Equipment

Before returning an espresso machine, grinder, brewer, or other piece of equipment, please repackage it in the same manner in which it was originally delivered.

Our support team may provide instructions for:

• Draining the machine
• Emptying the water tank and drip tray
• Removing loose coffee grounds or beans
• Securing detachable components
• Protecting the group head, steam wand, and other external parts
• Reinstalling protective foam or inserts
• Preparing the machine for parcel or freight transportation

Espresso machines containing water must be properly drained before return shipment.

How to Request a Return

To begin a return, contact our customer-support team at Support@aidefer.shop.

Please include:

• Your full name
• Order number
• Product you want to return
• Reason for the return
• Photographs or videos, when applicable
• Details of any damage, defect, missing component, or incorrect item

Do not ship a product back before receiving return authorization and instructions from Aidefer.

Return Shipping

Aidefer will provide or arrange return transportation for approved and eligible returns. Depending on the product’s size, weight, value, and location, the return may be handled through UPS, FedEx, USPS, a qualified freight or trucking carrier, or another approved transportation provider.

Customers should not independently select a carrier or arrange their own return shipment unless specifically authorized by Aidefer.

Damaged Products

If your espresso machine or other equipment arrives damaged, contact Aidefer as soon as possible.

Please provide:

• Your order number
• Product name
• Description of the damage
• Clear photographs or videos of the damaged product
• Photographs of the exterior and interior packaging
• Photographs of the shipping label
• A copy or photograph of the freight delivery receipt, when applicable

Depending on the circumstances, Aidefer may arrange a replacement, replacement components, a return, a refund, or an appropriate warranty process.

Defective Products

If you believe your espresso machine or equipment has a manufacturing defect, contact us with your order information and a description of the problem.

We may request photographs, videos, troubleshooting information, serial numbers, or other reasonable documentation to determine the appropriate resolution, including troubleshooting, replacement parts, exchange, return and refund, manufacturer warranty service, or another suitable resolution.

Incorrect or Incomplete Orders

If you receive the wrong product or your order is missing an item or component, contact us as soon as possible with your order number, details of what was received or missing, and photographs when applicable.

Aidefer will review the issue and arrange an appropriate replacement, shipment, return, or refund.

Exchanges

If you would prefer a different espresso machine or another product, you may return the original eligible item under this policy and place a new order for your preferred product. You may also contact our support team for assistance with an exchange.

Exchanges are subject to product availability. There is no restocking fee for eligible exchanges, and Aidefer covers approved return shipping within the return period.

Return Address

Returns must be sent only to the address provided in the return-authorization instructions.

Business contact address:
Aidefer
5104 Champions Circle
Franklin, TN 37064
United States

Do not automatically send returns to this business contact address. Certain products must be returned to a designated warehouse, distributor, manufacturer, freight terminal, or service facility.

Return Inspection

After receiving a returned product, Aidefer will inspect it to confirm that the correct product was returned, all original accessories are included, packaging is appropriate, the reported condition is accurate, and the return complies with this policy.

A return inspection does not create a restocking or return-processing fee for an otherwise eligible return.

Refund Process

Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method used for the order.

For approved returns:

• No restocking fee will be deducted
• No standard return-processing fee will be deducted
• Approved return shipping will be paid by Aidefer
• The refund will generally be processed within 5–10 business days after approval

Original delivery upgrades, including expedited-shipping charges, are not refundable unless the return resulted from an incorrect, damaged, or defective product attributable to Aidefer or the applicable carrier.

Missing Accessories or Incomplete Returns

All original accessories, components, parts, manuals, and other included items must be returned with the product. If something essential is missing, we may contact you for additional information or request that the missing item be returned before completing the refund.

Improper Packaging and Return-Shipping Damage

Customers are responsible for following the draining, preparation, and repackaging instructions provided by Aidefer. Returned equipment must be securely packaged using the original manufacturer box and protective materials.

If a product is improperly prepared or packaged and is damaged during return transportation as a direct result, the return may require additional review before a refund can be completed.

Commercial and Freight Equipment

Unless otherwise stated on the applicable product page, eligible commercial espresso machines, commercial grinders, and other coffee equipment are covered by this 30-day return policy.

Returns may require:

• Freight-carrier scheduling
• Palletization
• Specialized packaging
• Pickup appointments
• Additional preparation or draining instructions

Order Cancellations

To request an order cancellation, contact us as soon as possible at Support@aidefer.shop.

An order may be canceled for a full refund if it has not shipped or been committed to shipment with a supplier, warehouse, fulfillment provider, or carrier. Once an order has shipped, it can no longer be canceled or modified.

Questions About Returns or Refunds

Our customer-support team is available to assist with returns, exchanges, damaged products, defective equipment, cancellations, and refunds.